Terms and Conditions
for Conscious Soul Connection Services

Article 1 – Definitions

In these conditions, the following terms shall be defined as:

Client: Any individual or entity that registers, signs up, or agrees to participate in any group retreat or service offered by Conscious Soul Connection. This includes any person who completes the booking process to attend a retreat, whether for themselves or on behalf of other participants, and who is the recipient of our services. The Client is responsible for ensuring that any and all participants they are booking for are aware of these terms and agree to them, and by completing the booking, the Client confirms that all participants accept these terms.

Organizer: Shall refer to Conscious Soul Connection, including its owner, volunteers and any subcontractors acting on its behalf. The Organizer is responsible for arranging and providing the group retreat services as described on the website or promotional materials, which may include accommodations, meals, activities, workshops, and transportation as part of the retreat package. The Organizer is the principal entity in charge of the retreat planning, execution, and management, and is the point of contact for Clients regarding any inquiries, bookings, and customer service related to the retreat.

Participant: Refers to any individual who attends, engages in, or makes use of any service or activity offered during a retreat. This includes any person who is registered for the retreat by the Client, regardless of whether the Client is also a Participant. Each Participant is subject to the terms outlined herein and is obligated to comply with all rules, instructions, and guidelines provided by the Organizer for the duration of the retreat. The Participant is expected to acknowledge and accept all terms related to participation, including but not limited to waivers of liability and acceptance of risk, as may be required by the Organizer.

Services: Refers to the comprehensive suite of offerings provided during the retreat, including but not limited to accommodation, meals, workshops, and other activities or amenities as part of the retreat experience.

Entrepreneur: Refers to Conscious Soul Connection and its owner, who offers group retreat services to the public. The Entrepreneur is the principal organizer, responsible for the planning, marketing, and facilitating of the retreats, including activities such as lodging, meals, workshops, and excursions. The Entrepreneur is the entity with whom the Client enters into a contractual agreement upon booking a retreat.

Article 2 – Entrepreneur’s Identity

Entrepreneur’s name: Olivier Vaneeckhout
Establishment address: Marcel Félicéstraat 25 bus 16, 1560 Hoeilaart – Belgium
Email address: olivier@oliviervaneeckhout.com
VAT identification number: VAT BE 0759.784.073

Article 3 – Applicability of Terms

By completing the booking process, the Client and all Participants agree to be bound by these Terms and Conditions. Situations not expressly covered by these general terms and conditions shall be assessed according to the spirit and intention of these provisions, to ensure fairness and mutual satisfaction of both parties.

Article 4 – Booking and Confirmation

A booking is considered confirmed when the Client has completed the registration process and the Entrepreneur has received the required deposit. Confirmation will be communicated to the Client via email.

Article 5 – Payment Terms

The Client agrees to pay the total cost of the retreat as stated in the booking confirmation, according to the payment schedule outlined therein. Failure to meet payment deadlines may result in the cancellation of the booking without a refund of the deposit.

Unless otherwise agreed upon, the amounts owed by the client should be paid before the start of the program. The Client has the duty to report inaccuracies in provided or stated payment details immediately to the Organizer. In the event of default by the client the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs previously made known to the client. Our invoices are payable to our company bank account. From the due date, without a prior default notice, the statutory default interest and an administrative fee of 10% of the invoice amount with a minimum of €50 will apply. In case of disputes, only the courts of Belgium are competent.

Article 6 – Cancellation by the Client

The Client has the option to dissolve the contract without giving any reason for at least 30 days, starting on the day of entering into the contract.

Clients may cancel their booking within a specified period prior to the retreat start date. Cancellation fees will be applied as follows:

• More than 60 days before the start date: €100
• 30 to 59 days before the start date: 25% of the total cost forfeited.
• Less than 30 days before the start date: 50% of the total cost forfeited.

If the Client has paid an amount, the entrepreneur shall refund this amount as soon as possible, but no later than 14 days following the cancellation. Refund will be made using the same payment method used by the consumer unless the consumer expressly authorizes another payment method.

Article 7 – Cancellation by the Organizer

The Organizer reserves the right to cancel the retreat at any time due to unforeseen circumstances. In such an event, Clients will be offered an alternative retreat date or a full refund.

Article 8 – Changes to the Retreat

The Organizer may make necessary alterations to the retreat itinerary or services offered due to external factors beyond their control. Clients will be notified of these changes at the earliest convenience.

Article 9 – Force Majeure

The Organizer shall not be liable for any delay or failure in performance of any part of the retreat due to events or circumstances beyond their reasonable control, including but not limited to, natural disasters, governmental actions, strikes, utility or communication failures. If such an event occurs, the Organizer reserves the right to cancel, reschedule, or alter the retreat components as necessary, without liability for any inconvenience or expense incurred by the participants.

Article 10 – Personal Responsibility and liability

Participants acknowledge that they are voluntarily participating in the retreat with knowledge of the potential dangers involved and agree to accept any and all risks of injury or death. Thus, the Organizer is not liable for any injury, illness, damage of personal property, loss of personal property, accident, delay or other irregularity that may be caused to any participant. We strongly recommend that all participants seek medical advice regarding their fitness to travel and take out appropriate travel insurance.

Article 11 – Third-Party Services

The Organizer may contract with third-party suppliers to provide certain retreat services such as accommodation, transportation and activities. The Organizer is not responsible for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such suppliers for any personal injuries, death, property damage, or other damages or expenses resulting from the provision of these services. The Organizer shall not be liable for any loss or damage as a result of any aspect of your booking or experience with third-party suppliers, even if the Organizer has assisted in selecting the suppliers.

Article 12 – Complaints

Any complaints should be addressed to the Organizer as soon as possible during the retreat or within a maximum of 7 days after the retreat’s conclusion.

Article 13 – Legal Jurisdiction

The contractual relationship between the Client and the Organizer is governed by the laws of Belgium, and any disputes shall be exclusively resolved in the competent courts of Leuven.

Article 14 – Data Protection

Personal data collected during the booking process will be used solely for the purpose of providing the services requested and in accordance with the GDPR.